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FAQs

General Information

Can kids drink the Black Water?

Absolutly! Let our curious munchkins try our Black Water.

Im Pregnant, can I drink the Black Water?

You can drink our Black Water during pregnancy however always check with your health professional first before trying something new.

Can professional athletes drink iKuro Black Water?

Yes. iKuro Black Water has passed the test for banned substance through HASTA. So drink away guys!

My Account

Register

You can choose to set up an account on checkout if you wish.

From your account dashboard you can view your recent orders manage your shipping and billing address, and edit your password and account details.

Unsubscribe from Newsletter

If you no longer want to receive our newsletters you can unsubscribe at anytime. Go down to the bottom of your email and like the unsubscribe option and follow the prompts.

My Payment Methods

Payments are made via PayPal using either one of the following credit cards. Visa, MasterCard, Discover or American Express.

Return Policy

Refunds

We do not offer refunds if you change your mind for health and safety reasons, so please choose your products carefully.

Faulty Items

At iKuro we take pride in delivering you premium quality products. Our quality control team have been highly trained so we can only give you the best. If for any reason you receive a product found to be faulty or damaged we will fully refund or replace any goods purchased. In this case please contact our customer service team.

Products Purchased Instore

If there is any concerns about products that where purchased in store, please contact the store you purchased your product from and they will be able to help you.

General Information

Are your beverages manufatured in Australia?

Yes we are proudly Australian Owned. We manufacturer all of our beverages in house allowing us to have full control of the quality we bring to market.

Can I buy your product in store?

There are a number of stores our products are heading into. We will keep you updated via social media and email. Don’t forget to subscribe for our latest info, promos and new products.

What makes the water Black?

Our magic Fulvic Minerals turns our iKuro water into Black Water

Shipping & Delivery

Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery Times

Australia

You will receive your order within 2-5 business days. Please note that some remote destinations may take a little longer.

International

Most destinations worldwide will be delivered to within 7-12 business days. Please note that remote destinations may take a little longer depending on customs regulations within your country. Unfortunately, iKuro cannot guarantee exact shipping windows.

Shipping Rates, Duties, Taxes

Shipping Rates, Duties and Taxes

Shipping charges for your order will be calculated and displayed at checkout.

Australia

Standard Shipping – $10.00 Flat rate

Free Shipping – All orders over $100

New Zealand

Standard Shipping – $15.00 Flat rate

Free Shipping – All orders over $100

Rest of the World

We are currently not shipping elsewhere through our website. If you are interested in our products please contact us through our contact page.

 

Customs, Duties and Taxes

iKuro is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Wholesale

How can we get your beverages into our store?

Please contact the team either by phone or via email and we will get back to you promptly.

I want to order a large vol. of products

For purchase of large volumes of product, please contact out friendly team and we will be able to accommodate you.

General Wholesale Inquiry

Any wholesale inquiries please contact our friendly staff either by phone or email.

Not finding the help you need?

1 800 692 782  - (Monday - Friday) 9 to 5 (EST)